customnook Order & Shipping Policy

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Thank you for choosing customnook. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with the utmost care. The following policy explains exactly how we handle orders, shipping, and delivery across the United States so you know precisely what to expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled on the same business day. Orders placed after 2:00 PM EST, or on weekends, will be processed on the next business day.
• Perishable Goods Handling: Items that are temperature-sensitive or perishable are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

At this time, customnook does not offer international shipping. We currently ship exclusively to addresses within the United States, including Alaska and Hawaii. This allows us to maintain the reliability, speed, and quality control our customers expect. We appreciate your understanding and encourage you to check back with us as our service area may expand in the future.

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Order Tracking & Delivery Confirmation

After your order has been shipped, you will receive an automated shipping confirmation email with a direct tracking link and courier information.

If your tracking number has not arrived or you see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times fast:

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at support@customnook.rest.
• We will make every effort to honor your request; however, once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for the safe delivery of every order:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged due to shipping delays, please notify us within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if your items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: customnook
• Customer Support Email: support@customnook.rest
• Customer Support Phone: 19376260508
• Physical Business Address: 1925 GREENTREE CT, FORT WAYNE, IN 46803, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST